Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@dawaalthahab.com.

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Pre Sale Questions

chasing gold from dawaalthahab.com is easy! Simply browse our online shop, select the desired gold products, and add them to your cart. Follow the checkout process, provide the necessary information, and complete your secure transaction.

Purchasing gold from OGOLD is easy! Simply browse our online shop, select the desired gold products, and add them to your cart. Follow the checkout process, provide the necessary information, and complete your secure transaction.

Absolutely. We prioritize the security of your investment. All shipments are securely packaged and fully insured, ensuring a safe delivery to your doorstep. Our online platform also employs advanced security measures to protect your personal and financial information.

OGOLD proudly presents a diverse range of gold products, encompassing bars and coins. Our gold is sourced exclusively from the reputable supplier, SAM, guaranteeing impeccable quality and purity in every item. It's noteworthy that all our gold products are of 999.9 purity and 24 karats.

Our gold prices are dynamically determined by current market rates. We are committed to providing competitive prices, and our dedicated team consistently monitors market trends to ensure you receive the optimum value for your investment. It's important to note that these prices are updated every 5 minutes, reflecting real-time market fluctuations for transparency and accuracy in your gold purchases with us.

Yes, you can! Once your order is confirmed, you'll receive a tracking link in your email. You can use this link to monitor the status and location of your shipment in real-time.

OGOLD accepts a variety of payment methods, including major credit cards, debit cards, wire transfer and cash on store option. You can choose the method that suits you best during the checkout process.
Yes, we do have a return policy. If a client wishes to return their item, we will accept it back at the prevailing selling price at the time of return. Plus, only a small amount of the making charge fees will be refunded, not the full fees.
Rest assured, there are no hidden fees within the displayed product prices on our website – what you see is what you pay. However, it's important to note that a shipping fee may apply when asking for delivery. Moreover, when using credit or debit cards, keep in mind that some financial institutions may impose additional fees.
Our customer service team is ready to assist you. You can reach us through the "Contact Us" page on our website or via email at support@ogold.com. We aim to respond to inquiries promptly.

Yes, we offer a Cash on Collection payment option for added convenience. At checkout, select "Cash on Collection," and your chosen items will be reserved at the current listed price for one hour. Please ensure to collect and make the payment at our office within this timeframe. If the collection exceeds one hour, a new order will be required, and the price will be subject to any updates.

The gold content in Investment gold bars or coins is exempt from VAT in the U.A.E. However, a 5% VAT applies to the small manufacturing or fashion charges associated with minted bars, or bullion coins and shipping fees.

OGOLD ensures the purity and authenticity of its gold through a strategic partnership with the renowned refinery SAM, the leading entity in the UAE. This collaboration guarantees that our clients receive gold of the highest quality, securely delivered from our trusted partner to their doorstep. Our commitment to transparency and quality assurance is paramount, providing you with confidence in every purchase from OGOLD.

Yes, account registration is necessary. The process is designed to be easy and fast. Given the value and nature of gold, ensuring the identities of our customers is essential and aligns with UAE regulations.

No, currently, we only offer gold delivery for residents within the UAE. However, if you are visiting Dubai, you can personally collect your gold from our office after completing the payment process. We appreciate your understanding and cooperation.

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